Shipping policy

SHIPPING & RETURNS

At MUSSÉ, we aim to process and ship all orders as quickly as possible.

SHIPPING

Order Processing

All orders are normally processed and shipped within 1–3 business days after placing your order.

Once your order has been shipped, you will receive an email with tracking information so you can follow your package.

Delivery Times

Estimated delivery times depend on the shipping method and destination selected at checkout. Available shipping options, costs and estimated delivery times will be shown before completing your purchase.

Delayed or Missing Orders

While we do our best to ensure your order arrives within the estimated delivery time, delays may occasionally occur with the shipping carrier.

If your order is delayed or has not arrived within the expected timeframe, please contact us at:

info@shopmusse.com

We will be happy to help investigate the shipment.

RETURNS & RIGHT OF WITHDRAWAL

At MUSSÉ, we offer a 30-day return period.

This means you have the option to return your order within 30 days from the date you received it.

For customers covered by EU consumer law, the statutory 14-day right of withdrawal always applies to online purchases. The additional days are provided by MUSSÉ as an extended return period.

HOW TO RETURN AN ORDER

If you wish to return an item, please contact us at:

info@shopmusse.com

Please include your order number and the items you wish to return.

For the statutory right of withdrawal, you must notify us within 14 days of receiving your order. You then have a further 14 days to send the item back.

Under our extended 30-day return period, the item must be shipped back to us within 30 days of receiving your order.

CONDITION OF THE ITEM

Items must be returned in a condition suitable for resale.

You may try on an item to assess its size, fit and quality, as you would in a physical store.

If an item has been used beyond what is necessary to assess its characteristics, fit or functionality, we may deduct an amount corresponding to any loss in value.

We recommend returning the item in its original packaging whenever possible.

RETURN SHIPPING

The customer is responsible for return shipping costs, unless otherwise agreed.

The customer is responsible for the package until it has been delivered to MUSSÉ. We therefore recommend keeping your shipping receipt and tracking information.

REFUNDS

Once we have received and processed your return, the refund will be issued to the original payment method used for the purchase.

When exercising the statutory right of withdrawal, the refund includes the purchase price and the cost of the cheapest standard delivery option offered at the time of purchase. Any additional cost resulting from choosing a more expensive shipping method will not be refunded.

Refunds will be issued without undue delay and, where applicable, within 14 days of receiving your notice of withdrawal. We may withhold the refund until we have received the returned item or you have provided proof that the item has been shipped back.

FAULTY OR DEFECTIVE ITEMS

If you receive an item with a defect or fault, please contact us at:

info@shopmusse.com

Please include your order number, a description of the issue and, if possible, photos showing the defect.

Your rights regarding faulty or defective products are protected by applicable consumer law.

CONTACT

If you have any questions regarding shipping, returns or your order, please contact us at:

MUSSÉ
Email: info@shopmusse.com